Privacy Policy 🌼

1. Information We Collect

We collect limited personal data necessary to serve you better, including:

• Name, phone number, and address for deliveries or bookings.
• Event details (e.g., date, venue, theme) for decoration or cake customization.
• Payment confirmation details (no banking credentials are stored).
• WhatsApp or online messages for order coordination.

2. How We Use Your Information

The collected data is used to:

• Confirm and deliver orders for flowers, cakes, and decorations.
• Schedule and manage event services in Yavatmal and nearby areas.
• Respond to customer queries and support requests.
• Send booking confirmations or follow-ups via WhatsApp or phone.

3. Data Security

We maintain appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. Our staff is trained to handle customer information responsibly. No sensitive payment details are stored on our website or servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Data may be shared only with trusted delivery partners or event vendors for completing your confirmed orders. All such partners follow confidentiality practices consistent with this policy.

5. Cookies & Analytics

Our website may use minimal cookies or analytics tools to understand traffic and improve user experience. These do not store personally identifiable information and you may disable them anytime through your browser settings.

6. WhatsApp & Communication Consent

By initiating a chat or placing an order through WhatsApp, you consent to receive messages related to your booking, payments, and offers. You may request removal from promotional lists at any time by messaging “STOP”.

7. Data Retention

We retain your order and contact details only as long as necessary for legal, accounting, or service purposes. Once no longer required, your personal data is securely deleted.

8. Your Rights Under Indian Law

As per the Digital Personal Data Protection Act 2023 (DPDP Act), you have the right to:

• Request access or correction of your personal data.
• Withdraw consent for communications.
• Request deletion of stored information once your order is completed.

9. Policy Updates

Flower N Flowers may update this Privacy Policy occasionally to comply with legal or operational requirements. The latest version will always be available on our website.

10. Contact Us

For privacy-related queries, please contact: 📍 Flower N Flowers (Cake’s Korner)
Shop No. B-27, Super Bazar Complex, SBI Square, Yavatmal – 445001
📞 +91 98501 02939
💬 Chat on WhatsApp